I have used TurboTax for a number of years.I am trying to access my account but I have changed my cellphone number. The other verfication is not working. Can you help?

[grant19591]

The alternative verification system is simply not working so I am shut out of my account if I have changed my cellphone number. I do not want to open a new account because I will lose the history of my tax returns.

[TurboTaxSusan]

Please use the form on this TurboTax FAQ if you no longer have access to the phone number on your account: https://turbotax.community.intuit.ca/community/navigating-turbotax/help/account-recovery-request/00/...