I paid for the self employed turbotax edition. I was prompted to pay again before filing taxes.

[mat-bryant]

My bank account has registered that the payment was made, but turbotax hasn't

[TurboTaxSusan]

If you didn't enter your code at turbotax.ca/activate before you started your returns, you can enter it in the coupon code space. 

If you added Assist & Review or the Premium Pack to your return, these options are an extra cost.