Discuss
Discover
  • Community basics
    • Support
  • TurboTax™
    • TurboTax.ca
    Open TurboTax

    Why sign in to the Community?

    • Submit a question
    • Check your notifications
    or and start working on your taxes
    Announcements
    Find CRA error Netfile information >> HERE!
    Close icon
    Do you have a TurboTax Online account?

    We'll help you get started or pick up where you left off.

    Yes No
    vada28
    New Member

    I purchased turbo tax 2021 online and when i pit in the 16 digit code to access it , it says its incorrect ?

     
    posted
    ‎July 9, 2025 8:19 PM
    last updated ‎July 09, 2025 8:19 PM
    0
    1
    1,532
    Reply
    Bookmark Icon
    1 Reply
    TurboTaxSusan
    Moderator
    Moderator

    I purchased turbo tax 2021 online and when i pit in the 16 digit code to access it , it says its incorrect ?

    Did you buy TurboTax Desktop or TurboTax Online? 

     

    TurboTax Online for 2021 was discontinued last year and the servers are no longer available.

     

    If you have bought TurboTax Desktop, you will be asked for the licence code when you install the software. You can download older versions of TurboTax Desktop edition here: Where can I download the Desktop edition of TurboTax?

     

    ‎July 10, 2025 6:20 AM
    0
    1,496
    Reply
    Bookmark Icon

    Unlock tailored help options in your account.

    Live Assisted: Get answers to all your tax questions! Our experts are available on-demand, no appointment needed. Get help all year long with TurboTax Live Assisted. Explore your options!

    Related Content

    vada28
    slkobelak
    T1filer
    robertrinella
    davidboutilier-o
    Sitemap
    YouTube RSS Facebook Twitter Instagram tumblr
    TurboTax Logo CreditKarma Logo QuickBooks Logo MailChimp Logo

    ©1997-2024 Intuit, Inc. All rights reserved.
    Intuit, QuickBooks, QB, TurboTax, ProConnect, and Mint are registered trademarks of Intuit Inc. Terms and conditions, features, support, pricing, and service options subject to change without notice.

    Security Certification of the TurboTax Online application has been performed by C-Level Security.

    By accessing and using this page you agree to the Terms of Use.

    Manage cookies
    TRUSTe
    eFile clevel

    Did the information on this page answer your question?

    thumb-up Yes
    thumb-down No
    close icon
    checkmark

    Thank you for helping us improve the TurboTax Community!

    Sign in to Turbotax

    and start working
    on your taxes

    File your taxes, your way

    Get expert help
    or do it yourself.

    Get started
    close icon
    icon help

    Access additional help, including our tax experts

    Post your question

    to receive guidance
    from our tax experts and community.

    Connect with an expert

    Real experts - to help
    or even do your taxes for you.

    Get started