@kbm16 If you buy TurboTax from Costco or another 3rd party online retailer, then the email you get will come from them, not us. So you would have to contact Costco customer support to see why the have not responded to your emails or why they have put that email address there if they don't reply to it.
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You have clicked a link to a site outside of the TurboTax Community. By clicking "Continue", you will leave the Community and be taken to that site instead.