I started my tax return for free but now that I'm at the end of return, it's asking me for money. How do I change this back to the free version?

[TurboTaxSusan]

There have been changes made to TurboTax Online. Please see these TurboTax FAQs for more information:

Why did I have to upgrade my TurboTax Online edition?

Who can file for free using TurboTax?

Unfortunately, there is no way to downgrade a TurboTax return. You would need to create a new return to go back to the original product. 

To start a new return, select “Start a New Return” from under “My Returns” in the top left corner. Once you have started your new return, you can select “View All Returns” from under “My Accounts & Returns”. Then delete the unwanted return by clicking the small Trash Can next to it or “Delete” under the return’s name.

If you need more help with this issue, please contact our phone support team at 1-888-829-8608.