Open TurboTax

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

cancel
Showing results for 
Search instead for 
Did you mean: 
2023taxlm
New Member

It asked for my credit card info so not free. So I logged out & came back. My info is there but it wants to go thru new tax. Was my 2022 return filed or lost?

I canot afford to pay on disability here in Canada.  I have to do the whole thing again.  So confusing
1 Reply

It asked for my credit card info so not free. So I logged out & came back. My info is there but it wants to go thru new tax. Was my 2022 return filed or lost?

If you have more than one account, your completed 2022 return may be in the other account. 

 

If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608.

 

Please see this TurboTax FAQ for more information on who can use Free:

Who can file for free using TurboTax?