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rbcalgary
New Member

Purchased and downloaded TurboTax 2023 Premium package but application doesn’t open. Any suggestions?

 
5 Replies

Purchased and downloaded TurboTax 2023 Premium package but application doesn’t open. Any suggestions?

Try rebooting your computer. You can also try running the program as an administrator.

rbcalgary
New Member

Purchased and downloaded TurboTax 2023 Premium package but application doesn’t open. Any suggestions?

I tried rebooting, but still only a blank page (with TurboTax 2023 at the top left corner) opens.

Purchased and downloaded TurboTax 2023 Premium package but application doesn’t open. Any suggestions?

Please try downloading from our 2023 Desktop/Download link and choose the version you have purchased to then use the same license code you already have. Make sure to uninstall all of your previous TurboTax files for this year and you may wish to clear your cache/cookies then restart your computer before starting your fresh download. 

 

Thank you for choosing TurboTax.

Purchased and downloaded TurboTax 2023 Premium package but application doesn’t open. Any suggestions?

tried reboot without success. Unfortunately I did not save the access code. What now?

Purchased and downloaded TurboTax 2023 Premium package but application doesn’t open. Any suggestions?

@peterfitton48 

Please contact our phone support team at 1-888-829-8608 as they will be better able to assist you.