Open TurboTax

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

cancel
Showing results for 
Search instead for 
Did you mean: 
newells-kelcom-n
Returning Member

During Installation of Turbo Tax 2020 it asks for a sixteen digit License code. I have a thirteen digit License code. How do I proceed?

 
9 Replies

During Installation of Turbo Tax 2020 it asks for a sixteen digit License code. I have a thirteen digit License code. How do I proceed?

It comes with a 16-digit code. If you purchased TurboTax software from a retailer you would find this code on a little card in the box that you would scratch off. 

 

Thank you for choosing TurboTax.

newells-kelcom-n
Returning Member

During Installation of Turbo Tax 2020 it asks for a sixteen digit License code. I have a thirteen digit License code. How do I proceed?

I did purchase from a Retailer and I did find the code inside the box.  It is a thirteen(13) Digit Code and not a sixteen (16) digit code.  How do I exchange my thirteen(13) digit code and get a sixteen(16) digit one so I may complete the installation?

During Installation of Turbo Tax 2020 it asks for a sixteen digit License code. I have a thirteen digit License code. How do I proceed?

Please verify that you are looking at the right license code: Where is my TurboTax license code?

newells-kelcom-n
Returning Member

During Installation of Turbo Tax 2020 it asks for a sixteen digit License code. I have a thirteen digit License code. How do I proceed?

It is not that difficult.  The Retail box contains the CD in a sleeve and the Card that has the Activation/License code on it clearly identified.  It states "Important! This is your license code:" then four(4) digits a hyphen then five(5) digits a hyphen and four(4) digits.  So how do I acquire a sixteen(16) digit License Code to use the software?

During Installation of Turbo Tax 2020 it asks for a sixteen digit License code. I have a thirteen digit License code. How do I proceed?

Can you please confirm if you have had your issue resolved?

 

Thank you for choosing TurboTax.

newells-kelcom-n
Returning Member

During Installation of Turbo Tax 2020 it asks for a sixteen digit License code. I have a thirteen digit License code. How do I proceed?

Technically No it is not resolved,  The solution is that, I will have to purchase another Copy with a new License Code.

During Installation of Turbo Tax 2020 it asks for a sixteen digit License code. I have a thirteen digit License code. How do I proceed?

If you purchased it at a retailer- you can return it to them and advise them of the issue. 

newells-kelcom-n
Returning Member

During Installation of Turbo Tax 2020 it asks for a sixteen digit License code. I have a thirteen digit License code. How do I proceed?

That is really not an option since they would like to see the receipt.

During Installation of Turbo Tax 2020 it asks for a sixteen digit License code. I have a thirteen digit License code. How do I proceed?

Contact our phone support team for assistance.

 

Thank you for choosing TurboTax.