Open TurboTax

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Find CRA error Netfile information >> HERE!

Hi. my last file tax was done on March 23 / 25 and i still have not yet receive the access code 8 characteristic.

NETFILE error code 31 means the identification information you are submitting to the CRA via NETFILE doesn't match what they have on file for you. Compare the identification info in TurboTax with:

  • Your previous year successfully filed tax return or
  • Your SIN card or letter issued by Service Canada

 

Here's how to check for errors:

TurboTax Online

  1. From 2024 tax return select Personal info > Edit.
  2. At Your personal info summary, beside your name, select Edit.
  3. At Let’s get the rest of your personal info, review your personal info.

TurboTax Desktop

  1. From the left menu, select Introduction.
  2. Review the information in that section.

 

If you can't fix the problem after verifying your personal information, you'll need to print & file your return.

Unlock tailored help options in your account.