How do I change the version of turbo tax I am using?

[TurboTaxAniqua]

@shahidkhan69 The codes for TurboTax Desktop will not work with TurboTax Online & vice-versa. If you bought the wrong version, you can get a refund and then buy the one you need. 

 If you bought TurboTax Desktop from a 3rd party retailer (ex: Costco, Staples, Walmart), please use this form to get a refund 

 If you have purchased a wrong version of TurboTax you can submit an online Refund Request and purchase a correct version directly from TurboTax website.

[lundbreckfalls]

I used the online full service version last tax year for 2023 and I was trying to sign in and do it myself this year for the 2024 tax year but it will only go to the full service version.

[TurboTaxSusan]

@lundbreckfalls If you don't want to use Full Service this year, you'll need to start a new return, and click the "Create A Different Return" button. That will let you choose a different version of TurboTax Online to use.

[GinaP53]

I changed to the Deluxe Online Edition from the Desktop Standard previously used (new computer too).

I cannot seem to find where to enter the activation code.  TurboTax wants me to select a payment method but I've already purchased it.

[TurboTaxAniqua]

@GinaP53 Since tax year 2020, there is a difference between a License Code (for Desktop) and an Activation Code (for Online).

You cannot use the Online activation code for the Desktop version and vice versa.

If you have bought the wrong version, you can get a refund and then buy the one you need. by using this form to get a refund.

Make sure to add a clear photo of your receipt, showing the name of the store, the date, the product bought, and the price paid. 

Thank you for choosing TurboTax.