I purchased the CD version, as I have for the last 5 years from Shoppers Drug Mart. On installation I got a message "install a new language of the product". Please help

[TurboTaxBrenda]

This is a known issue. You can download your software here.

Thank you for choosing TurboTax.

[mandy_2320]

Hi Brenda

I would prefer to get the software in a CD version.  Could you please let me know if Shoppers will refund this faulty software and where I can buy a corrected version from?

Thanks

[TurboTaxBrenda]

We sent you an email. 

[mandy_2320]

Thanks for your email Brenda.  I hope that I can get the new CD you have mailed to me yesterday, in the next week.  Are you able to provide any delivery date or tracking number?

[TurboTaxBrenda]

Unfortunately not at this time. I will be checking with the team sending them.

[mandy_2320]

Hi Brenda

Did you get a chance to check in with the team sending out the CD?  Are you able to provide any delivery date or tracking number?

Thankyou for your help

Mandy

[TurboTaxBrenda]

Yes, we checked in and we are waiting a response for an ETA. 

Thank you for your patience.

[mandy_2320]

Hi Brenda

Was the team able to provide an idea about the ETA of the software CD arrival?  I'm getting a little anxious that we won't receive it on time before going out of town.

Thankyou for your help

Mandy

[TurboTaxBrenda]

They are saying by end of the week it should be shipped. 

Thank you for your patience in this matter & for choosing TurboTax.