Open TurboTax

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

cancel
Showing results for 
Search instead for 
Did you mean: 

If I paid for my software, why are the tax file asking for payment/

If I started with entering the CODE, why would they ask for payment?
1 Best answer

Accepted Solutions

If I paid for my software, why are the tax file asking for payment/

So can anything be done to correct this, because I did use the activation code required when I started my taxes.

View solution in original post

29 Replies

If I paid for my software, why are the tax file asking for payment/

Did you accept an upgrade along the way or do a spousal return with your spouse as this would count for 2 separate returns? 

 

Thank you for choosing TurboTax.

If I paid for my software, why are the tax file asking for payment/

The turbo tax is good for up to 8 returns. I did pay for the software and have a code which is not working.

If I paid for my software, why are the tax file asking for payment/

Did you go to turbotax.ca/activate? Please make sure that you go there and enter your code. If you get an error message please let us know what it says.

 

Thank you for choosing TurboTax.

If I paid for my software, why are the tax file asking for payment/

Somethings not right, try reentering the code.

Continue

If I paid for my software, why are the tax file asking for payment/

Can you please confirm that you purchase TurboTax Online software and not the TurboTax Desktop- CD/download version? 

If I paid for my software, why are the tax file asking for payment/

Deluxe online edition.

If I paid for my software, why are the tax file asking for payment/

When you first went to activate your code- did you get the same message "something went wrong"? 

If I paid for my software, why are the tax file asking for payment/

So can anything be done to correct this, because I did use the activation code required when I started my taxes.

If I paid for my software, why are the tax file asking for payment/

We sent you a private message. We will verify your code to be sure its valid.