ON479–A CARE tax credit reassessment error on 2021 to 2023 turbotax filing

[Miker31]

It doesn't appear that TurboTax cares that much about their customers. They are not responding to claims and when they do as Global news reported they are denying claims saying it is user error. It appears the 2024 taxes are still showing the same error with no corrections and when we call support no one knows what's going regarding the error or the claims they told me I need to wait 10 weeks before they will even acknowledge if my claim was received.

[Leontoronto]

I think class action is the only way against them.

[MartinsTM]

https://globalnews.ca/video/11128047/turbotax-customers-hit-with-thousands-in-f[product key removed]...

[TurboTaxBrenda]

We acknowledge that you do not agree with the outcome of your accuracy guarantee claim. 

Although we cannot discuss or share specific customer information in our community posts, we can share that we have a robust review process that ensures each claim submitted is reviewed using the utmost diligence. 

We are committed to providing the best user experience and the best outcome possible for users and we continuously review user feedback to identify further product and process improvements.

We encourage any customers with questions about this process to reach out to customer support and we'd be happy to help.

[lshapiro]

Shameful 

[Miker31]

Hi Brenda, 

I encourage you to try and call your customer service to see the service that is provided. Most service reps do not now about the accuracy guarantee and those that do are very limited in the assistance they can provide. I just wanted an acknowledgment that my claim was received (it;s been over a month) and that is impossible to confirm and I was refused the option to speak with a supervisor when I asked. I was told I need to wait 10 weeks for a response and if it is not received I can call back at which point it will be too late for me to submit a claim. The fact that claims can only be submitted by mail is already a huge gap in the customer service you can provide. In all honesty it appears Turbotax wants to make it as difficult as possible to submit a claim, I can only imagine why. Based on the people in this forum, facebook group and the news reports as of late, if turbo tax truly wanted to have exceptional customer service they should be reaching out to customers effected or set up an easy way for customers to submit claims for this case, acknowledge that they made a mistake and make it right for their dedicated customer base. It's hard to argue that an error that effected hundreds of people was a user error. Take responsibility and make it right.