Purchased Turbo last week. tried to get to 'download' for license input but there is no spot asking for it -- there actually no request fro a download

[Doe77]

i had this problem last year as well and finally (don't know how) with the help of someone in guelph ontario. without his help -- i had alreadyreturned last years to costcos twice looks like I am going to have to do this again this year. what a mess!

[TurboTaxGinette]

Could you send an image of the box your software came in?

Thank you for choosing TurboTax.

[Doe77]

No solution

Need to talk to somebody

It is a simple situation

   I purchased the Standard version (blue box) from Staples

   following the instructions I went to the turbotax.ca/downloaad site

   - there was nothing there, no request for my licence code and no spot evident that I could insert it 

   Nothing was asked where I bought it so really what I have is something I bought and can't use

I had this problem last year and only solved it with somebody walking thru the installation by literally getting on my computer remotely and insalling it manually, how he did it I have no idea. My computer is not old and has handled turbo installations for years -except the last 2. I cannot believe that you are not being swamped with similer complaints

[TurboTaxBrenda]

Were you able to download TurboTax and then get a blank screen where it should have asked for your license code?