TT Desktop - Cannot download information from CRA - data is in CRA - bug

[pttl1]

I have the same problem for many years, up to2023 (not doing 2024 yet). Turbotax simply ignore this problem. Very, very bad tech support. Can Turbotax fix this problem please?

[TurboTaxSusan]

If you are still not able to resolve this issue, please contact our phone support team for more assistance. 

During tax season (from CRA NETFILE opening (mid-February) to the regular filing deadline (April 30), we're available 7 days a week during these hours:

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• 9 AM to 9 PM ET for French support

During the rest of the year (May 1 to mid-February), we're available Monday through Friday, 9 AM to 6 PM ET for English and French support.

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