Where is ny account i cannot find it it is not in upper right corner?

[TurboTaxSusan]

My Account & Returns is on the upper left, under the TurboTax logo.

[Rib2]

I cannot find my account in the upper left hand corner it does not match the options that they give me what do I do I didn't with you you should have it please help me I've been on the phone with you guys for 3 hours and you keep hanging up on me I'm getting frustrated now please help me I will gladly appreciate it

Thanks kindly,

Robb

[TurboTaxGinette]

We are sorry to see you having this difficulty in locating your account. In order to help you with this, we will need more information.  Please contact us in private on Social media so we can help you further. You can find us on Facebook or Twitter. 

Thank you for your patience.