Open TurboTax

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

cancel
Showing results for 
Search instead for 
Did you mean: 

Why am I getting this error code? I used the same code as last year.

"CRA Result Code: 21
The Canada Revenue Agency was unable to accept your return, as your NETFILE Access code did not match our records."
3 Replies

Why am I getting this error code? I used the same code as last year.

Please try filing without your access code. It's not mandatory.

Why am I getting this error code? I used the same code as last year.

What is the difference between filing with or without the access code?

Why am I getting this error code? I used the same code as last year.

If you do not enter your Access code, you will not be able to use any information from your 2022 tax return when confirming your identity with the Canada Revenue Agency. You will have to rely on other information for authentication purposes.