Received an email about 40% discount but it's not applied to my order

[DMW8]

This finally worked for me.

I got to the payment page then logged out.

I reopened TT via the log back in button in the promo email and the discount automatically applied for me.

Hope that helps.

[lz1603002025]

I could not find a coupon code in the email offer.

[TedN1]

I am having the same issue. I received this email and the offer for 40% off is not working after signing in and getting into the checkout page. The incorrect discount amount has been applied. The correct discount supposed to be 40% ($50 would be $30.00) for each, and not 25% ($50 - $37.50). Could someone from TurboTax support please assist/help to resolve this issue? Thank you.

[swingdummy]

Hi! I received the same offer, but it wasn't applied as well. Please help!

[scb7]

Hi, i received the email offer for 40% off, but i wasn't able to get it to apply at checkout, had to pay full price. Can anyone from Turbo Tax help me?

[TurboTaxVeronique]

@scb7 A private message will be sent to you. To access it, please log in to your TurboTax community account and click on the envelope icon in the top right-hand corner.
 

[TedN1]

TurboTaxVeronique Hi, what about our case? I haven't received any information or response from you yet. Thank you.

[swingdummy]

Hello! I checked my messages and still no response from Intuit. Please can you provide an update? Thanks!

[TurboTaxBrenda1]

@TedN1 Have you been responded to? If not, please send me a message so that I can assist.

@swingdummy Please let me know what you were waiting a response for?

[swingdummy]

@TurboTaxBrenda1 
@TedN1 
Hello. Thanks for responding. Just to confirm, I was sent a 40% off coupon (picture attached in my original post). When I went to finish filing my taxes, the 40% coupon was never applied. It looks like I was messaged saying that I would have a private response, but I haven't received anything. My files needed to be filed so I had to pay full price.  Now I see that you messaged me wondering why I'm waiting for a response. Frankly, I would like to be reimbursed the 40% off as promised in that email that was sent to me. It clearly said that it would be applied at checkout and it never was. Please let me know if you need more information than this. Thank you!