Received an email about 40% discount but it's not applied to my order

[TurboTax_Susan]

@swingdummy 

@TedN1 

I've sent you a private message. You can check your private messages by logging into the community and clicking on the envelope icon on the top left of the page.

Once you've written your reply message, if you don't see the "Reply" button, use the tab key on your keyboard.

[user17741117222]

Fyi Turbotax

I just did the same and filed via the link in an email from you indicating a 40% discount of filled by March 26, 2026. It did not show as being applied when I paid for our two premier filings ( $40 each). Link for File Now:

[Link removed]

[TurboTax_Susan]

@user17741117222 Have you already paid for the return? If so we can go in refund you the excess amount.

[user17741117222]

Yes indeed I have! Thank you-- that would be greatly appreciated. 

[TurboTax_Susan]

@user17741117222 I've sent you a private message. You can check your private messages by logging into the community and clicking on the envelope icon on the top left of the page.

Once you've written your reply message, if you don't see the "Reply" button, use the tab key on your keyboard.

[user17741117222]

When logged into the community,  there is no envelope icon anywhere,  and it seems impossible to navigate to private messages. I've looked a few times now. 

[TurboTax_Susan]

@user17741117222 If you are using a mobile phone, you may need to rotate the phone for the envelope to show up. 

[user17741117222]

Hi there, 

Still no luck-- even navigating to this reply was a challenge.  Can you please email me directly so this can just get addressed? I have the information ready to share but this platform is very frustrating.