Did you reinstall the program using the download from our website here?: https://turbotax.community.intuit.ca/community/product-information/help/where-can-i-download-the-cd-...
You may also want to try removing any USB devices connected to your PC before installing.
If you are still having issues, please contact our phone support for further assistance. You can get the correct number by using this form: https://support.turbotax.intuit.ca/contact/
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