Why do they say my CRA account is locked I tried sending it

[omron2864]

I have spoken to them and they said that my account is unlocked.

[May_19812020]

Yes how can I get on the tax

[SadieMelanie]

A said the program has locked my account not them. They said you had to unlock it through the program

[SadieMelanie]

is is also happening to me!!!!

[TurboTaxSusan]

@SadieMelanie  NETFILE is a service provided by the Canada Revenue Agency (CRA), not by TurboTax. TurboTax has no control over the CRA's servers, so we can't unlock your NETFILE account for you.

If you are in Canada or the United States, you can call the CRA at 1-800-959-8281. If you are elsewhere, you can call 613-940-8495. This page has more ways to contact the CRA: Contact the Canada Revenue Agency