Open TurboTax

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

cancel
Showing results for 
Search instead for 
Did you mean: 
SM281
Returning Member

Why does my old e-mail appear in the sign in section when i log out?

I shoudlnt be seeing my old email anywhere, therefore shouldnt pop up at all. And it also sent me this post to my old email. 

3 Replies

Why does my old e-mail appear in the sign in section when i log out?

Does your browser have an auto-fill feature turned on or an ad-on that saves login info? If it does, it may be adding the email address itself. 

SM281
Returning Member

Why does my old e-mail appear in the sign in section when i log out?

Not even, and it managed to put my username as my old email, something is wrong here

Why does my old e-mail appear in the sign in section when i log out?

In order to help you with this situation, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact us please follow this link: Contact Us form

​​​​​​​Thank you for choosing TurboTax.