I prepared four tax returns (my wife and I and my parents') in 2016. I don't see my parents' tax returns to roll-forward in Return Manager for 2017. How do I fix this?

[TurboTaxSusan]

Your 2016 returns won’t show up in your 2017 return manager. Instead, when you start a new return, if you had returns from the previous year, then you’ll be asked which ones you want to transfer. If you don’t see them there, then perhaps they were created under a different user id?

To see all your user ids: 

1. Go to the TurboTax Online sign in page and select the I forgot my user ID or password link. 
2. Enter your email address and select  Continue. 
3. A list appears with the user IDs associated with the email address you entered.