I have activated my Turbotax 2022. am unable to transfer 2021 information over

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Here’s how to transfer information from your prior tax return:

If you used TurboTax Online last year

1. Visit the TurboTax website
2. Enter your credentials (the same as you used last year) and select Sign In
3. On the Great to see you again! screen, select Start a new return from the menu
4. Choose your preferred TurboTax Online product
5. On the How did you do your taxes last year? screen, select TurboTax Online, then Continue
6. On the Hello again! We're so glad you're back screen, select Yes, then Continue
7. Follow the on-screen instructions to proceed through the file transfer process

If you used TurboTax CD/Download last year

1. Visit the TurboTax website
2. If you have a TurboTax Online account, follow the prompts to sign in (your credentials are the same as you used last year). If you don’t have an account, follow the prompts to create one and then sign in
3. If you already have a TurboTax Online account: After you sign in, on the Great to see you again! screen, select Start a new return from the menu
4. Choose the TurboTax Online product you’d like to use
5. On the How did you do your taxes last year? screen, select TurboTax CD/Download, then Continue
6. On the Let’s start with last year’s return screen, select Choose File
7. Find and select your prior-year TurboTax CD/Download file, then select Continue

NOTE: Unfortunately, you can’t transfer information from TurboTax Online into TurboTax CD/Download. TurboTax Online has no way of saving to the .ttxx file format. TurboTax CD/Download can only import or open .ttxx files.

Please visit TurboTax FAQs page: In TurboTax Online, how do I transfer my information from my previous year's tax return?

How do I transfer last year’s tax information from TurboTax CD/Download to TurboTax Online?

Thank you for choosing TurboTax.