Importing all forms from CRA is failing (Desktop version Premier Edition 2023)

[shikio]

Hi,

I can successfully import sheets from Quebec but unable to import any forms from CRA (such as T4, etc..)

I've tried with different browsers when i click to launch the "connect to CRA session" it keeps failing and says

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Nous n'avons pas pu telecharger vos donnees

Une erreur est survenue lorsque nous avons voulu nous connecter a l'ARC.

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The windows shows that the connection is successful, but after 5 seconds, it says it was unable to download the data from CRA; I also tried with 2 different NAS and it still failed... very disappointing

[TurboTaxBrenda]

Please log into your CRA "My Account" and then go to your return and try to Auto-Fill. 

Thank you for choosing TurboTax.

[shikio]

I have already done this and it still failed. At some point, I vaguely remember seeing a popup that said that the import feature only works if you are a representative.  

[shikio]

Oddly, I tried this evening again, and it allowed me to import... 

[TurboTaxGinette]

Thank you for the update. Sometimes the system at the Canada Revenue Agency (CRA) is extremely busy and trying at a different time will allow the Autofill to work.

Thank you for choosing TurboTax.