Issue importing tax information from CRA

[user17758515417]

They are not interested. Its bad . Quality is going down, should be easier from year to year. They put their money in gizmos to advise 🙂 waste of time . Next year we should know what to do . Still issues at 13 days from last day cheers 

[TurboTax_Susan]

@jazzzziii @user17758515417 

Unfortunately, we have no way of testing the auto-fill function here in community, and we also can't see what's happening when you do it on your return. So, to trouble shoot his further, you would need to call phone support, or I can request that someone call you instead.

[user17765145779]

Same problem here. Received only one T5 and one T3. Idem with Revenu Québec.

I reached Intuit on Facebook. As recommended, I changed and tried with 3 different browsers and erased caches and cookies. They finaly answered to fill manually. No expectation that they correct the problem.

I also tried new installations with my and other computers.

I am from QC and using Win11, Turbotax Standard Download version v. 10.01.81 (numéro 8002) .

[user17761291370]

Thanks for reporting your support experience.  That is the most useful reply in this thread, confirming that there is a problem for many people.

From my perspective, I suspect a problem related to the quantity of slips or slips coming from multiple sources. 

I did my father’s report yesterday on my same software and computer, and with 3 or 4 documents to upload, it did work… but it missed one really important information (Quebec source deduction) that I had to enter manually.  Consequently, from this experience, even when it works, could be reliability issues ?