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Transfer payment for TurboTax software to Online Software

I bought the Turbotax software to install on my old computer, but wasn't compatible with old Windows. Completed my tax online. Can I somehow transfer what I paid for to the online payment?
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Transfer payment for TurboTax software to Online Software

Unfortunately, no. Please call us for a refund on the TurboTax CD/Download purchase. https://support.turbotax.intuit.ca/contact/

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Transfer payment for TurboTax software to Online Software

Unfortunately, no. Please call us for a refund on the TurboTax CD/Download purchase. https://support.turbotax.intuit.ca/contact/