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Is anyone else experiencing a HBP error that doesn't actually exist?

 
3 Replies

Is anyone else experiencing a HBP error that doesn't actually exist?

You are correct. The message is displaying improperly. 

We're aware of the issue and have a fix scheduled for later this week. In the meantime, you can click the Skip Error button to proceed in your return. 

Is anyone else experiencing a HBP error that doesn't actually exist?

I am getting an error message in regards to my HBP repayment and cannot submit to Netfile.

I'm getting the following error message: You have unused RRSP contributions from prior years and you have designated RRSP contributions as your HBP and/or LLP repayment. Any portion of RRSP contributions made in 2018 or before cannot be designated as HBP/LLP repayments.

I don't have unused RRSP contributions from prior years. Everything looks fine with my RRSP details and my HBP repayment. RRSP contribution is higher than my HBP repayment. I tried "skipping" the error, but it won't let me Netfile until it is fixed.

Please provide guidance on how to fix this error.

Thank you kindly!

Is anyone else experiencing a HBP error that doesn't actually exist?

In order to help you with this situation, I believe one of our telephone support agents would be able to help you better as they can view your screen, if necessary, to guide you. To contact us please follow this link: Contact Us form. Once you go through the steps and complete the form, the phone number to speak to a TurboTax agent will appear on the page.

 

Thank you for your patience.