Cannot print

[cbuist]

I have the 2024 program.  I have to print one to mail.  I have tried everything.  It keeps saying this App does not support preview?   My printer works fine on everything else.   I went to the saved PDF and it is not the one to file.  

[TurboTaxAniqua]

If you re using TurboTax Download version make sure it is up to date. If you are using a Online version, make sure to clear cookies and cache or use a different browser.

Please make sure to check if you are using any locked forms that might be preventing to Print.

Thank you for choosing TurboTax.

[cbuist]

No it is not fixed!  I have tried for days to print and nothing.  No sign of locked forms.  I even uninstalled my printer and re-installed and nothing.  It is not my printer.  Everytime I go to print I get " This App does not support preview".  I was online with a rep and she could not figure it out and told me to Try on Saturday.  

This needs to be fixed.  Please advise when this will be fixed.

Thank you

[John321]

I have the same problem.  Please fix.

[TurboTaxSusan]

@cbuist Are you using TurboTax Online in a browser or the mobile app? If you are using the browser version, is anything downloading to your computer? If so, can you open that file?

@John321 Are you using TurboTax Desktop or TurboTax Online? 

[TALAda]

Same here. desktop version of 2024 does not allow to print or safe as a pdf file. tried multiple times

[TALAda]

The program is saying that is up to date. manual update is not available

[TurboTaxSusan]

@TALAda Are you getting the "this App does not support preview" message or a different one? If you are getting a message regarding forms not being ready, you can see a list of Forms that are locked here: Why does TurboTax say my forms are locked or haven't been finalized? 

[TALAda]

The tax forms showing are not used in my return but I still can not save as a PDF file or print the return

[TurboTaxAniqua]

@Tala, uncheck any box related to Schedule 3. Please try to close any open and unused forms. Select Edit > Forms > Clear Current Form, and then Edit > Forms > Close Unused Forms.

All locked forms will be unlocked and ready by the 20th of March, 2025.