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I cannot netfile or print my return. I am stuck in a loop of having to go through the review even though there is nothing to review.

 
4 Replies

I cannot netfile or print my return. I am stuck in a loop of having to go through the review even though there is nothing to review.

Try clearing you cache, or using a different browser.

Here is how to clear your cache (browsing history): https://turbotax.community.intuit.ca/replies/2647843


I cannot netfile or print my return. I am stuck in a loop of having to go through the review even though there is nothing to review.

Hi,

I was having the same issue for two days straight. Finally, I opened google chrome on incognito mode and it worked wonders.

Here's how to do it: https://support.google.com/chrome/answer/95464?co=GENIE.Platform%3DDesktop&hl=en&oco=0

Hope it works for you too 🙂


I cannot netfile or print my return. I am stuck in a loop of having to go through the review even though there is nothing to review.

That's not the answer, do you mind doing your job and fixing the issue. Holding personal files in limbo without an explanation has got to be illegal handling of personal information. 

I cannot netfile or print my return. I am stuck in a loop of having to go through the review even though there is nothing to review.

@Zach, we will have a new release tomorrow- Can you please save your return, and log back in tomorrow afternoon and try again.