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Why does the TurboTax software not proceed after the required box for T4RIF slip information has been checked?

 
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Why does the TurboTax software not proceed after the required box for T4RIF slip information has been checked?

To enter your T4RIF slip, use the find menu to search and select "T4RIF". If you are unable to proceed in your software, please contact our phone support team for assistance.

https://turbotax.community.intuit.ca/replies/3152013