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    winchc
    New Member

    Why can I not access CPP Optimizer with TurboTax Premier? I have tried using Tools but all options are greyed out. All updates done. I could access last week

     
    posted
    ‎October 31, 2019 1:01 AM
    last updated ‎October 31, 2019 1:01 AM
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    1 Reply
    TurboTaxSusan
    Moderator
    Moderator

    Why can I not access CPP Optimizer with TurboTax Premier? I have tried using Tools but all options are greyed out. All updates done. I could access last week

    Please try uninstalling & reinstalling the program from the download on our website. It will not delete any of you saved returns.

    https://turbotax.community.intuit.ca/replies/2647640 

    https://turbotax.community.intuit.ca/replies/3169457

    If you are still having issues, please contact our phone support for further assistance. (*not available to TurboTax Free users*): https://turbotax.community.intuit.ca/replies/3152013


    ‎October 31, 2019 1:01 AM
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