The RRSP Optimizer seems to be missing from the 2023 online Premier Edition.

[d10k6]

The tool with the sliders that lets you see the affect additional RRSP contributions has on your return is not loading.

[TurboTaxGinette]

We have verified and entered your limits in the previous screens? I have entered into our TurboTax Premier and cannot find an issue. I have included the image below. 

You may try closing the return then clearing your cache and re entering.

Thank you for choosing TurboTax.

[d10k6]

Thanks for the reply but that doesn’t look like the online edition….

[TurboTaxGinette]

In order to help you with this situation, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact them, please follow this link: Contact Us. 

​​​​​​​Thank you for choosing TurboTax.

[d10k6]

Thank you, I will do that.

Have you confirmed that you can see the RRSP Optimizer in an online edition?  The screen shot you attached appeared to be a Windows version.

[TurboTaxGinette]

Yes I did and could not find it either. Are you doing a spousal return or a single person return? 

Thank you for your patience.

[d10k6]

Combined returns of my spouse and I.

[TurboTaxGinette]

In this case the telephone team will be able to view and look around in your return to help. You will find the number under Contact us by phone.

Thank you again for your patience.

[d10k6]

I talked to support, it should be out in the update, it hasn’t been released yet for 2023 online editions.

[TurboTaxGinette]

Thank you for sharing this information.

Thank you for choosing TurboTax.