Open TurboTax

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

cancel
Showing results for 
Search instead for 
Did you mean: 
winchc
New Member

Why can I not access CPP Optimizer with TurboTax Premier? I have tried using Tools but all options are greyed out. All updates done. I could access last week

 
1 Reply

Why can I not access CPP Optimizer with TurboTax Premier? I have tried using Tools but all options are greyed out. All updates done. I could access last week

Please try uninstalling & reinstalling the program from the download on our website. It will not delete any of you saved returns.

https://turbotax.community.intuit.ca/replies/2647640 

https://turbotax.community.intuit.ca/replies/3169457

If you are still having issues, please contact our phone support for further assistance. (*not available to TurboTax Free users*): https://turbotax.community.intuit.ca/replies/3152013