Why is Turbotax using far more of my "unused tuition amount" than necessary?

[user17741351189]

I thought it was only supposed to use as much as needed to reduce tax owing to zero. It's using almost all and saying I will have a big refund due when I submit my return?? How do I reduce the amounts it's chosen to use so that I can carry forward unused tuition amounts to next year instead? Thanks!

[TurboTax_Susan]

Please contact our phone support team as they will be able to assist you further.