Recaptcha error on import

[Jkwilson]

Import won’t work on Win 11 desktop version. Recaptcha tries to open, but it has “Error:For site owner…” message with no check box. Does this with multiple financial institutions.

[DoninGA]

Very doubtful if any of the TurboTax import partners are ready with the 2024 financial forms.  Those are usually available starting in mid-February.

[Jkwilson]

At least two of my banks are.

[bobwilson1]

Same issue.  Tried with two different institutions, both of whom have forms available for download / import.  This is an issue with Turbotax.  They have a problem with their ReCaptcha API key.

Please continue to post here and call the support line, as they will not fix unless people continue to complain.

[Jkwilson]

I wish. There has been a major issue with importing from Ally Bank for 5 years or more and TT still doesn’t even understand the problem.

[paulschrier]

I am having the same problem when I try to import mutual fund 1099-R from Vanguard: ERROR for site owner: Invalid site key with ReCaptcha dialog with no checkbox.

[sunshineInTheRain]

Same issue here, when trying to import from my Marcus and Ally bank. The tax forms are ready and I triple checked. 

[mesquitebean]

@ Jkwilson @ sunshineInTheRain @ paulschrier @ bobwilson1 

As DoninGA mentioned above, 1099-B's and "composite" forms containing such are likely not available yet, but some people have 1099-INT/DIV/R available.

As for the ReCaptcha issue, the following may not help any, but it's easy to try.    Those using Windows desktop version, are you signed into your Intuit Account inside the TurboTax program interface while you're trying to import?    If you aren't, then see if signing in makes a difference.  Go to the top menu bar of the desktop program interface, and in the upper left corner click on FILE, and in the dropdown menu click on "Sign In".   Then see if that made any difference with the ReCaptcha issue when you try to import.  

[sunshineInTheRain]

I logged in with my intuit account, and the same error remains 🥲

[Jkwilson]

Seems the latest update resolved it. I was able to import the data for the accounts that are ready.

[dariusz65]

I'm on the latest release and I'm still getting the error when importing Vanguard 1099s.

[pesweet54]

I have the same problem with importing tax data from Vanguard on my Mac - Sequoia V15.3

[galandy]

Same issue using macOS version.

[Rg999999]

I had the same problem. I did a windows update and restarted my computer. Then reopened TurboTax and was able to import all my tax forms from Vanguard. Hope it works for you.

[WestonVerdi]

Same issue here, Vanguard 1099R, 1099 Consolidated forms