2019 paid download with no installation key

[Bonk27]

Hello,

I recently purchased the 2019 basic version of turbotax online (via the turbotax site for 19.99), I downloaded it with no issues and received my confirmation email/receipt, however no installation key to be found anywhere and it's asking me for a 21 digit code before I can do anything else. How do I get the installation key I need in order to catch up on my taxes?

[TurboTaxSusan]

Please contact our phone support team at 1-888-829-8608 as they will be better able to assist you.

[Mikhail1]

I have the same issue, why is the key code not provided upon purchase? Why do I now need to call your phone number to recover a key that should have been provided once I have paid for this?

Please help and send the key by email to the same address where I paid from and got the receipt.

[Mikhail1]

I have the same issue. Why is the key code not sent along with the payment receipt? 

[Mikhail1]

your support team is not open on the weekends, providing a key along with the receipt of payment is the way to have this addressed. Disappointing!

[TurboTaxBrenda]

@Mikhail1 Can you please clarify which tax-year software license code you are inquiring about?

Thank you for choosing TurboTax.

[Mikhail1]

this one, please see the screenshot below.

I received a purchase confirmation but the actual key was never sent.

[Mikhail1]

the year is 2019, the same year that is discussed in the subject of this thread.

[TurboTaxBrenda]

Unfortunately, we can't see any TurboTax 2019 software on your file. Did you perhaps purchase TurboTax 2019 from a retailer? 

[Mikhail1]

I purchased it from you directly online.

Can I forward to you my receipt by email?

It has the order number, payment authorization code.

Not sure it would be appropriate to post these details here?