2024 product activation code does not work. error code 607. Support says check for error in entering the code and I have done that and it is entered correctly but still doesn't work. Support won't connect to a live person
Since tax year 2020, there is a difference between a License Code (for Desktop) and an Activation Code (for Online). Error code 607 means the code you are entering is invalid. It can be because one digit (or more) is incorrected or you are trying to enter a Code for TurboTax Online in a Desktop software (or vice-versa).
Can you tell us where you bought your product and exactly what it says on the box, if it's a retail purchase?
Thank you for choosing TurboTax.
To activate your TurboTax Online version please visit this link. Select that " I have an account" ,log into your account and proceed to the second step by adding your 16 digit activation code to review and activate the TurboTax Online product.
Thanks for choosing TurboTax.
To activate TurboTax Online please visit this link.
If you need more assistance with this issue, please contact us by phone.
You can call customer support at 1-888-829-8608.
During tax season (February 20 to May 1), we're available 7 days a week during these hours:
During the rest of the year (May 2 to February 19), we're available Monday through Friday 9 AM to 6 PM ET for English and French support.
We are closed on the weekends for now.
When entering my activation code it says it is not valid. Error code 606
It says Premier. Download only. For PC only. Bought at Costco
@joken8 Since tax year 2020, there is a difference between a License Code (for Desktop) and an Activation Code (for Online). This error code 606 means you are trying to enter a Code for TurboTax Online in a Desktop software (or vice-versa).
We understand, sometimes, this can be confusing but, on the box (or on the retailer website), you have to choose between TurboTax Online and TurboTax Desktop. They are not the same software and codes from one cannot be used in the other one.
If on the box it's TurboTax Online, you can activate your code to your account on this link.
If on the box it's TurboTax Desktop, you can download/install your software from this link.
My activation code for my turbo tax Standard, for PC only, is not working.
i am on a Mac using google chrome.
each time I try to activate with my code is say , something’s not right , try re-entering your code.
there is no error just keeps saying the same thing.
i went on line with your Cobrowse help and they could not help me?
what are the next steps?
thank you
Ian
@IANANDJOSIE Unfortunately, TurboTax Desktop is only compatible with Windows products, and won’t work on a Mac. You can use TurboTax Online with Mac OS computers, but the codes for TurboTax Online will not work with TurboTax Desktop & vice-versa.
If you bought TurboTax from a 3rd party retailer and need to request a refund, you can do so on this page: https://turbotax.community.intuit.ca/community/after-you-file-questions/help/how-do-i-get-a-refund-for-a-turbotax-product/00/873559
Activation code for standard does not work
putchased at Costco
@Rodneyconoley The codes for TurboTax Online will not work with TurboTax Desktop & vice-versa. To download TurboTax Standard use this link: https://turbotax.intuit.ca/tax/software/desktop
My activation code is not accepted for the premier version.
The license code I entered is correct , still not able to activate the program.
I get error code 66.
The product was bought from Staples .
Is it possible someone At Staples has mixed up or switch activation codes ?
Dan Andrews
CORRECTION : I BOUGHT THE license CODE FROM WALMART.
I have entered the 16 digit code 5 times , still getting error code is incorrect . Every year Intuit makes changes and every year I have problems of some sort . I can't recommend this product or services . I got an audit from CRA and had to pay extra in taxes .
First, please make sure that you have purchased the right product. The codes for TurboTax Online will not work with TurboTax Desktop & vice-versa.
Second, if you bought TurboTax at a retailer (Costco, Walmart, Staples, etc…), please make sure that you are using the code that came in the package. It may be on a slip of paper or on a scratch-off card. It is not on the outside of the box or on your receipt.
If you have bought TurboTax Online, please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code? Please note that you can only use the code once in one account. Using the code again will give an error message.
If you have bought TurboTax Desktop, you will be asked for the licence code when you install the software. Please see this TurboTax FAQ for more information on the licence code: Where is my TurboTax licence code? You can download the current version of TurboTax Desktop edition here: Choose the current TurboTax Desktop edition you need (for Windows). You can download older versions of TurboTax Desktop edition here: Where can I download the Desktop edition of TurboTax?
If you are still not able to resolve your code issue, please contact our phone support team phone support team for more assistance.