I downloaded the 2024 Standard 8 return version but when I try to open it, it stays on a white screen. It will not proceed to the next screen to be able to enter the product key. Tried 3 time to uninstall and reinstall
Exact same issue here - i saw a solution for the 2023 version having to do with a visualbasic upgrade, but that did not work for my 2024 download version. I've uninstalled and reinstalled, tried as the administrator, but to no avail.
Thank you, I have done all that. I spent 2 hrs 20 min on with Turbotax IT. We tried everything. I tried 3 computers running different operating systems. I even used a different modem at another location. All 3 stopped at the same place. Charge the extra and go back to the CD's. I've been using Turbotax for almost 10 years and this is the first issue. I even bought a new computer, with no luck. Looking for another program to use.
your link does not work. I too am having the same issue getting your app to install. Every year since you started TurboTax I have used it, never had an install issue. Why this year? What did YOU change to create this issue? I would suggest you get your QA people to use the same PC every season to test installs. You know, just like your customers do.
Never did get this to install on my main PC, but had no issues at all on my son's laptop. I've installed multiple prior versions with no issues, and have full administrator rights, anti-virus and Windows defender turned off. It definitely isn't a PC issue or a display issue, but is something within the program that is different than its previous versions. I'll be reconsidering the product for next year.
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