Activated TTBI2024 asking for activation again, won't accept the key

[AnalyticMoose]

Hi,

I have purchased TurboTax Business Incorporated 2024 from Costco, and received activation key in email. I then downloaded the said software from Intuit website, installed it on my Windows 11 PC and used activation code from email - all as Costco email suggested.

I even did my T2 return half way, but had to pause for a couple of days and now when I launch TTBI to continue it's asking to be activated! What gives? What's even worse it will not accept the activation code I used, because naturally "All available activations for that code have been used.Error code: 603"

Please advise.

[Coconut21]

I have activated my Turbo Tax Deluxe 2024. I want to start preparing my return but when I try to open TT it takes me to the activation screen.

[TurboTaxAniqua]

@Coconut21 To activate your TurboTax Online version please visit this link. Select that " I have an account" ,log into your account and proceed to the second step by adding your 16 digit activation code to review and activate the TurboTax Online product. 

[TurboTaxAniqua · Accepted solution]

@AnalyticMoose If you need assistance with TurboTax Business Incorporated or preparing your incorporated business tax return (T2), you can contact the dedicated support team using the chat
https://public-consumer-chat.app.intuit.com/app/ccs/consumer?experienceId=ttbInc.
Agents are available 9:00 am to 6:00 pm EST, Monday to Friday.
You can also visit the Intuit Profile support site. https://profile.intuit.ca/support/en-ca/
TurboTax Business Incorporated is based off Profile software.

[AnalyticMoose]

Thanks for the link, but my product is a Desktop version. I'll follow up with the chat link tomorrow.

[TurboTaxAniqua]

@AnalyticMoose Yes the support team will be able to assist you for any issues related to Business incorporated tax software.