Activation Code for tax 2024 incorrectly entered to a wrong account

[melaniettorre]

I bought turbo tax online for the year 2024 but I mistakenly entered into a turbotax account that I have never used to prepare any tax return. I initially thought that the turbotax account where I entered the activation code was the one that I have used in filling my tax returns last year.  When I tried to create a tax return for 2024, it didn't lead me to carry forward my filed tax return last year because it was not the correct turbotax account.  So I tried entering the activation code to my correct turbotax account but the said code doesn't work anymore. 

Please help get the activation code move from the incorrect turbotax account to the correct account.  Thank you in advance for the help/

[TurboTaxBrenda]

Can you please confirm if you used TurboTax Online or TurboTax Desktop last year? 

Thank you for choosing TurboTax.

[melaniettorre]

I have used tax online last year.  I have 2 turbotax accounts. One account was used last year and the other one has never been used to prepare tax returns. Both accounts used the same email address though. 

[TurboTaxSusan]

I've sent you a private message. On the community page, you can click on the envelope in the top right to see it.

Thank you for choosing TurboTax.

[melaniettorre]

I saw private message but it wont let me reply. So my response to your private message is below:

I appreciate the coupon code. But unfortunately, the code is good only for one return? So I won't be using it. I purchased from Costco the Turbotax Premier Online Edition which includes 12 returns. I guess it would be better if I just return the purchased software to Costco? Turbotax could just deactivate the code.  I won't be using the wrong account anyway wherein I incorrectly entered the activation code for tax 2024. The said turbo tax account has never been used to prepare or file any tax return.  So please advise if I will expect for a Premier Online Edition with 12 returns or not. If not, I could just go return to Costco and buy a new one.  Thanks. 

[TurboTaxSusan]

Unfortunately, we can't move the code from one account to another, and here in community we are not able to give new codes for full products like TurboTax Premier Online Edition.

If you would like to get a new code from Costco,  Please use this form to request a refund for the previous code: How do I get a refund for a TurboTax product?