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isahillamba97
Returning Member

Activation code is not working.

My activation code is not working. Trying to reach out to customer care but automated computer response is not just transferring my call. Please help me I bought this code from shopper drug mart. Please help.

7 Replies

Activation code is not working.

Did you buy the Online software? If so, please go to turbotax.ca/activate. 

If you get the error message "Something went wrong" you will need to sign in here: https://ww1.2023.ca.turbotaxonline.intuit.com/signin?_swlg=en and choose the tax software that you have purchased. Complete your return and when you get to the payment page you will enter your code in the coupon code box.

Thank you for choosing TurboTax.

isahillamba97
Returning Member

Activation code is not working.

No, I didn't purchase it online. I bought it from a retail store.

Activation code is not working.

Did you try to use the link we sent to you earlier?

 

Thank you for choosing TurboTax.

 

 

isahillamba97
Returning Member

Activation code is not working.

Yes, I tried everything you mentioned previously. 

Activation code is not working.

In order to help you with this situation, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact them, please follow this link: Contact Us. 


​​​​​​​Thank you for choosing TurboTax.

Activation code is not working.

I am trying to enter my license code to use for my turbo tax and it is not working. What do I do if it does not work?

Activation code is not working.

Can you please confirm which TurboTax software you purchased if on the box it says Online or TurboTax CD/Download, so that we can assist you better?