This has been done a few days ago and I am still waiting for answers and an update was promised yesterday that NEVER happened. See Intuit TurboTax Case #[phone number removed]
Unfortunately, since we are not part of the phone support department, we can see that there is a case, but we can't listen to the calls or read the detailed notes. So, we are unable to see what the progress of the case is.
What I can do is put in a callback request for you. Would you prefer to be called in the morning or the afternoon?
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