At the top of your software, you have a grey bar - on the left side of the screen click on "Help" - then - "Check for Updates". This will load whatever updates need to be applied to your software. If this doesn't work correctly then please uninstall the software, reboot your computer and reinstall using this download link. This should resolve your issue.
For further assistance, please contact our support team as they have the option to view your screen.
Footnote: If the agent is unable to resolve the issue at hand, please ask to have this "escalated" to higher personnel.
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