Box 16A is not being calculated properly to arrive at Deductions from Gross income.

[stalbertsam]

I put in a ticket a week ago - with proof that Rev Canada on notice of assessment calculated the deductions from Gross Income to arrive at net income was different than Turbo Tax calculations.  I uploaded proof and asked for an update. Nothing but crickets.  This is a serious mistake as it changes the amount of refund or amount owed for anyone reporting CPP additional amounts in Box 16A.  

I expected a better response as these changes came into effect January 01 2024 . Plenty of time to make the change on Turbo Tax end.   Not the first mistake I have reported over the years.

[TurboTaxVeronique]

Can you please tell us what is the ticket reference number and when did you call in phone support to open this ticket?

With both this information, we will be able to do a follow up on this subject with you.

Thank you for choosing TurboTax.

[stalbertsam]

Ticket number [phone number removed]8 is the second ticket , the first one was CTO:24c9c4f8-cc96-464c-825b-f2ce0e58318e - which no one can find.  My case is apparently linked to INV-1355-9621-5941-1142-656

I have requested a call back from a supervisor twice now under both tickets and did not receive a call.  Proof of the mistake was uploaded/ screen shot by the investigative team on March 26 2025.  I have provided all information proving that Turbo Tax is calculating net income differently than rev. canada.  I need to know this has been fixed , and i would like to know why no one has called me back at [phone number removed] or [phone number removed] (home)

since March 26 2025.  The box 16a from T4's is not being treated the same way Rev Canada treats it.