Can not install TurboTax 2023

[Murray_Ellert]

purchased TT 2023 Premier for download. Downloads fine, Winzip self extractor runs and then disappears. No further action is evident. Nothing. I spent an hour yesterday with your tech support only to be told at the end there must be something wrong (Ya think???).  I have TT 2015 to 2022 installed and operating with no problems.

case number [phone number removed].      HELP.

[TurboTaxSusan]

Please try uninstalling TurboTax 2022, and reboot your computer. Then try installing 2023 again.

[Murray_Ellert]

Nope. Same result.

[TurboTaxSusan]

Are you using Windows 10 or 11?

Did you download the installer directly from us? https://turbotax.intuit.ca/tax/download/turbotax/2023

[Murray_Ellert]

Yes. Your tech sent me a link yesterday.

[TurboTaxSusan]

Have you tried opening the download as an administrator? Or checking to see if there is any anti-malware program on your computer that is blocking the installation (ex: Microsoft Defender Antivirus)?

[Murray_Ellert]

Yes. Went through all of the above with your tech.

[TurboTaxSusan]

I can request a callback for you. What time of day would you prefer, AM or PM?

You would normally receive a callback in about 24 hours, but because of the holiday weekend, it may take longer.

[Murray_Ellert]

Early to mid-afternoon Manitoba time would be best.

[TurboTaxSusan]

Thank you. I've sent the request.