Can’t file because form TP 80 was created, but not by me

[Rick48]

Can’t file because form TP80 was created, but not by me. How do I delete it. Case # [phone number removed]

[TurboTaxBrenda]

To clear your current forms in TP-80, please follow the below steps:

 1. Open TP-80.

 2. Click on "EDIT" at the top.

 3. Select "Forms" and clear the current forms.

 4. Close any unused forms. 

If you have an unused T2125 and Schedule 7 listed, please follow these steps in order: 

1. Clear the T2125, then close unused forms.

2. Clear TP-80,then close unused forms.

 3. Finally, clear the Schedule 7, then close unused forms.

Thank you for choosing TurboTax.

[Rick48]

No, didn’t fix the problem. Why did the program open form TP80 in the first place. I never entered it with a value.  Makes me want to buy an alternate product next year 

[TurboTaxGinette]

In order to help you with this situation, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact them, please follow this link: Contact Us. When asked if you wish to receive an email say NO then say "speak to a representative" then hold the line. If a resolution is not found, please ask for an escalation so an investigation can be done.

​​​​​​​Thank you for choosing TurboTax.