Can't get past payment info in Secure checkout

[owenpoon]

I cant get past the payment info and billing address section in the secure checkout. It just shows "Oops! It Looks like we hit a snag. Please try again." but no further elaboration on any issues. I need to get through this section to download the software.. 

[TurboTaxSusan]

Are you trying to buy the software or just download it.

[owenpoon]

I am trying to get several products, specifically TurboTax Free 2018 and TurboTax Basic 2019 which I have to pay for. 

[TurboTaxSusan]

Please clear your browser cache (or use a different browser) and try again. If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608 for more help.

[jegrn]

Hi

I have an identical problem as the OP. I'm using Edge browser on Windows 11. I fill in the credit card info and press 'Continue' but nothing happens. No error messages at all.  The page doesn't change.

TurboTax Deluxe online is the product I'm trying to purchase.

Thanks

[TurboTaxSusan]

@jegrn Please clear your browser cache (or use a different browser) and try again. If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608 for more help.

[jegrn]

It was Edge. Chrome worked

Thanks.