Canada Child Care Benefit

[loislane1951]

When I look in the summary to determine CCB total it doesn't match what I get when I use the CRA benefit calculator and there is a substantial difference from 2023 Turbo Tax edition used last year with identical info child.  Is this a calculation defect in Turbo Tax 2024?

[TurboTaxSusan]

I would recommend double checking the information you've entered into TurboTax to see if that's what affecting the CCB estimate.

If everything you've entered is correct, please contact our phone support team at 1-888-829-8608 as they will be better able to assist you. They can look at the return with you to see what's going on.

During tax season (from CRA NETFILE opening (mid-February) to the regular filing deadline (April 30), we're available 7 days a week during these hours:

• 9 AM to midnight ET for English support
• 9 AM to 9 PM ET for French support

During the rest of the year (May 1 to mid-February), we're available Monday through Friday, 9 AM to 6 PM ET for English and French support.

[Grakarion]

I'm having this issue as well, its almost acting as if I have less children than I do (I think its removing my oldest child). I have used three different calculators for the CCB and each say the same result, yet Turbo Tax keeps giving a different one at the end, which is extremely lower than last year. 

[TurboTaxVeronique]

@Grakarion, we suggest you to contact our product support team by phone. 

They have access to tools we don't have here in Community, like screenshare, see the issues and escalate into an investigation, if needed.

Thank you for choosing TurboTax.

[Grakarion]

Its your program that's broken, it wont register children over the age of 7 in any capacity for the CCB, I remove him, nothing changes, I put him back nothing changes. I change his date to make him under 6 and suddenly it works properly. Sadly I can't talk to support till tomorrow when you're phone lines open.