Open TurboTax

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

cancel
Showing results for 
Search instead for 
Did you mean: 
dvjleahy
Returning Member

challenges with loading TurboTax on a new Dell. I get a white screen to enter my license code and it won't work.

I have new Dell computer and I am trying to load Turbotax 2020. I get to where to enter the license code and I have a white screen. Can anyone help?

1 Reply

challenges with loading TurboTax on a new Dell. I get a white screen to enter my license code and it won't work.

In order to help you with this situation, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact us please follow this link: Contact Us form. Once you go through the steps and complete the form, the phone number to speak to a TurboTax agent will appear on the page.

Thank you for your patience.